John Fernandez
Johnfernandez2201@gmail.com · https://johnfernandez.net · jf0573a@american.edu · 414-306-5433
EDUCATION
American University, School of Public Affairs (SPA), Washington, DC May 2023
Bachelor of Arts in Political Science
Undergraduate Certificate in Advanced Leadership Studies
Minor in Computer Science
Cumulative GPA: 3.66/4.0
Greenwich High School, Greenwich, CT June 2019
EXPERIENCE
Team Member, Chick-Fil-A Tenleytown, Washington, DC February 2021-present
- Developed and perfected customer service skills, learning to treat every guest with a kind and empathetic attitude.
- Trained on food-service industry practices such as proper cleaning techniques, dish washing, health standards, and operation of POS equipment.
Cashier/Crew, Chipotle Mexican Grill, Riverside, CT May 2020-August 2020
- Worked as the cashier for a busy store, processing customer transactions and facilitating customer issues
- Bussed tables, cleaned restrooms, soda fountain, and other food-prep equipment
- Was trained on FOH duties, involving cash handling, the burrito line, and customer service
- Resigned in Aug 2020 due to moving permanently from CT to DC
Event Staff/Waiter, Partyhands, Washington, DC October 2019-March 2020
- Organized catering trays and monitored food service for events with hundreds of people
- Bussed tables and collected dishes, organizing them for rental pickup
- Learned and practiced server etiquette with high profile events including those at embassies, government agencies, and houses of politicians
Intern, Office of the Tax Collector, Greenwich, CT May 2019-June 2019
- Sorted documents from years of municipal tax collection, becoming familiar with many of the processes involved
- Processed and released property tax liens once paid off
- Used databases to locate delinquent taxpayers with undeliverable mail
CAMPUS
Member, School of Public Affairs Leadership Program, American University August 2019-present
- Selected to participate in a four-year leadership training program involving formal instruction of leadership theory, and guidance for a series of social action projects
Chair, American University Model United Nations Conference, American University September 2019-January 2020
- Led 40+ high school students in rigorous debate surrounding the future of left-wing ideology in South America
- Researched and co-wrote a comprehensive 50+ page topic brief on the Bolivarian Alliance for the Peoples of Our America (ALBA-TCP), published under the American University International Relations Society (AMIRS)
Presenter and Simulation Chair, Washington International Relations Conference, Washington, DC October 2019
- Gave an educational presentation on the basics of Model United Nations to a group of high school students from the greater DC area
- Led and moderated debate between students, providing feedback and suggestions for improvement.
SKILLS
- Computer: Microsoft Office (Word, Outlook, PowerPoint, Excel), Basic Java, HTML/CSS
- Language: Native proficiency in English and Spanish